REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant regulations and permit requirements pertaining to camping activities

Relevant OHampS and environmental procedures and regulations

Workplace camping procedures

Relevant camping equipment and instructions for its use

Customer service policies and procedures

Special needs of persons with disabilities

Special needs of different community sectors and cultures

Local knowledge including camping areas and facilities

Typical problems that may arise during the management of camping activities for coaches and buses and action that should be taken

Procedures to be followed in the event of a camping emergency

Required skills

Communicate effectively with others when managing camping activities for coaches and buses

Handle complaints and conflicts that may arise during the management of camping activities for coaches and buses

Read and interpret instructions procedures information and signs relevant to work activities

Interpret and follow operational instructions and prioritise work

Complete documentation related to work activities

Operate electronic communication equipment to required protocol

Work collaboratively with others when managing camping activities for coaches and buses

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise during the management of camping activities for coaches and buses in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Implement contingency plans for unanticipated situations that may occur during the management of camping activities for coaches and buses

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Provide customer service during camping operations

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Identify and correctly use camping equipment

Monitor condition and performance of camping equipment and take appropriate action if required

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Camping operations are those carried out as part of:

Campsite operations may be carried out:

Procedures for the vacation of a campsite may include:

Camping hazards may include (examples only):

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Documentation/records may include:

Applicable procedures and codes may include: